We’re looking for a confident and customer-focused Key Account Advisor to join our team.

If you’re passionate about delivering outstanding client service and have experience in a client-facing role—ideally within Facilities Management—we’d love to hear from you.

What you’ll be doing

As a Key Account Advisor, you’ll play a vital role in maintaining the smooth day-to-day running of a key client account. You’ll be the first point of contact for any client queries, issues or escalations, working closely with both our clients and internal teams to ensure everything runs like clockwork.

Key Responsibilities

• Build and maintain strong working relationships with key client contacts

• Respond promptly and professionally to client queries and issues

• Liaise with internal departments to ensure timely resolution of client concerns

• Monitor the operational performance of the account and flag any issues

• Maintain accurate, up-to-date records and client information

• Support the Account Manager in producing reports and identifying improvements

• Approve uplifts and follow up on overdue tasks

• Attend operational meetings and site visits with the client

• Support new user and site set-up on our systems

• Contribute to client-related projects as required

What we’re looking for

• Experience in a client-facing role

• Knowledge of Facilities Management (preferred)

Why join us

This is a fantastic opportunity to develop your account management experience in a supportive and fast-paced environment. Whether you’re looking for a career step-up or a temporary change, this role offers valuable experience working with one of our key clients. We also offer a generous rewards package to help you make the most out of life, including:

• Salary: £26,928 per annum

• Remote working to help you achieve a balanced life.

• 25 days holiday increasing after 2 years’ service and an extra day on your birthday!

• Health Cash Plan to look after your physical and mental health.

• Enhanced Maternity, Adoption and Paternity pay

• Wellbeing support, confidential helpline, and counselling

• Retail cashback and discounts because who doesn’t love saving money?

• Electric car and cycle to work schemes.

• Life Insurance and Personal accident cover to give you peace of mind.

Please note that this job advert will close 17th February 2026